Order Processing & Shipping

Shipping and order preparation

At Qalab Store, we believe that a great shopping experience doesn't end when you place your order; it begins the moment you receive it and continues until it reaches you in perfect condition. Therefore, we are committed to applying the highest quality standards in order preparation, product packaging, and shipping to ensure all your candle-making supplies arrive safely and quickly.

Whether you order raw wax, soy wax, beeswax, paraffin wax, coconut wax, gel wax, sand wax, essential oils, cotton wicks, silicone molds, glass jars, dried flowers or packaging bags, our molds team handles each order carefully to ensure it arrives as you expect.

Preparing orders

After your order is confirmed, our team immediately begins reviewing and carefully preparing the products.

We use professional packaging methods that help protect products during transport, with special attention to sensitive materials such as raw wax, essential oils and glass containers, to ensure they arrive in the best quality.

Order preparation usually takes 1 to 3 business days, and the duration may vary during peak seasons or for large orders.

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Shipping within Saudi Arabia

The Templates Store ships to all regions of Saudi Arabia via reliable shipping companies to ensure fast delivery and quality service.

After the order is shipped, you will receive a message containing the tracking number so that you can follow the status of the shipment until it arrives.

The usual delivery time is between 3 and 7 working days depending on the city and shipping company.

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Packaging that preserves product quality

We know that the quality of raw materials is important to every candle maker, so we pay special attention to packaging.

Raw wax and other products are packaged using appropriate materials that help protect the order during shipping and reduce the likelihood of damage or leakage, so that the products arrive in perfect condition.

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Shipping fees

Shipping fees are calculated automatically upon order completion and depend on:

* Delivery city.

* Order weight.

* The selected shipping company.

We always strive to provide reasonable shipping rates that match the quality of service provided.

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Customer Service

If you have any questions about the order status, shipping, or delivery, the Templates Store team is happy to assist you and answer all your questions.

We always strive to provide an easy and safe shopping experience that lives up to our customers' trust.